Priest Fun

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Verified Reviewer
| map-marker Maryville, Tennessee

POOR Customer Service

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Brand New Kabota Z422 in the shop now going on a week for a week for a drive idler pulley. That should NEVER have happened. Only 7 hours on it. 1 week of downtime. Kabotas website says loaners available. NOT so in Maryville TN. ***
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User's recommendation: Read all Reviews. Shop Shop Shop

Alexandrya Ijm
map-marker Norwalk, Ohio

Having trouble with the dealership

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Owner is a *** thinks she can do all things and she not even qualified to answer the phone she is rude and she needs to be put in her place I'll go further if someone wants to talk on the phone 567-224-****
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User's recommendation: Don't buy from dealership in wellington , ohio

1 comment
Guest

Ah, another case of women hating women. Very common these days. Many just can't seem to separate business from personal issues.

Brett T Xxr

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Verified Reviewer

Very bad service

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I've been driving excavator for 35 years or so and i have never experienced crap services and ordering parts has taken so far 5 months and they can't give a good reason why taking so long so the people i I'm working for will never bye a excavator from your company again very sad as I've been saying awesome machine
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Preferred solution: Deliver product or service ordered

User's recommendation: Don't go near them ever again

1 comment
Guest

Stop praising inanimate objects and you won't feel quite so foolish about your lemon machine. If it works, it's OK.

If it doesn't, it isn't. It isn't "great, wonderful, etc." It either performs the specified function or doesn't.

Anonymous
map-marker Bellevue, Washington

Warranty issue

Side kick 3 1/2 years old has 250 hours of a 1000 hour warranty on unit, dealership declined warranty because of the 2 year warranty that also comes with the this warranty .Please help this senior citizen who was not able to use because of a stroke the day I bought it. Show some compassion in this matter.
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1 comment
Guest

Did you buy it used ? How did you get 250 hours on it if you vapor locked the day you bought it ?

Sell the S.O.B.

and be done with it. I'd say you've earned the right to sit back and watch some other *** do the work.

Eraina Fah
map-marker Nixa, Missouri

Kubota is by passing safety switches / refusing to stand behind warranty

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We bought a brand new 2019 kubota SVL75-2 skid steer back in December 2019. In November of 2022 the safety switch in the seat went bad.

So we took it to kubota and they covered it under warranty. But they by passed the safety switch in the seat and flashed the computer on the machine. So now when you first set down in the seat and turn the hydraulic on the computer no longer sees that seat safety switch after that. Then in December of 2022 during a cold spell we went out to start the machine and it blew oil everywhere.

It had built pressure in the crank case and sent oil everywhere. Took it back to kubota and they said the ccv valve was a solid block of ice which didn't allow it to open. Which in turn when it blew oil everywhere it caused 18k dollars in damages to the turbo, pdf, and other things. So we asked them about that happening and was told it was rare, however when we got to checking around we found out it's common and they actually put heaters on them to prevent them from doing that again.

We asked if they could get one of those heaters and they told us they was on back order for 3 months and they was $500 that our warranty wouldn't cover the cost of it, even though it's a design flaw and they cover them up north, but beings we live below the Iowa line that kubota didn't believe it got cold enough for that to happen in missouri so they won't cover it. When we got to calling around to find one we found out they are very available and they range from $2500-$3000 not $500 like kubota said. So we called them back and that's when kubota informed us that if we wanted to push the issue, of the heater being put on there to prevent this from happening again, that they wouldn't cover any of it under the emissions warranty. That they would blame it on the turbo and not cover any of it at all.

Kubota needs looked into what they are doin is shady.. it did get cold enough in missouri for it too freeze, they even said it was a block of ice in there when they took it apart.

They know it's a design flaw that's why they replace them north of Iowa line, so why wouldn't they cover it in missouri.. there's more than one design flaw kubota has tried to cover up

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User's recommendation: Don't buy kubota they don't even loan you a machine when yours is in their shop for month's..

Richard J Jkk

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Verified Buyer
| map-marker Brady, Texas

Website payment lost

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Kubota - Website payment lost
I went on line an authorized a payment and a date. Payment was removed a day early and does not show as being paid even though I submitted bank statements as proof. Tomorrow I am paying off my loan and I will have to add another payment to the payoff amount. They even attempted to remove another payment that I did not authorize a week later. Customer service is a joke and I will never buy a Kubota product again.
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Loss:
$81
Cons:
  • Everything about there service

Preferred solution: Full refund

User's recommendation: Buy another brand

2 comments
Guest

After almost 4 weeks with my bank statements they called and wanted clearer ones sent and wanted the trace number of the payment. So for 4 weeks nothing was done or requested from me.

I sent everything immediately back to them.

Now I wonder how much longer they will make me wait for my over payment back. No excuse for this.

Guest

Mower has been paid off since 11/23 and Kubota has not refunded my on line lost payment. Three calls to customer service and a promised call back and nothing.

I gave them bank statements on the 18th showing that the payment was removed from my checking. Sad company to deal with.

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AUTUMN C Mtx

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Verified Reviewer
| map-marker Bismarck, Arkansas

ARE SCREWING ME OVER IN MORE WAYS THAN ONE PLEASE CONTACT ME 817851****.

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EXTREME PROBLEMS WITH KOBUTA DEARSHIP IN GLENWOOD ARKANSAS AND HOT SPRINGS. I AM FIXIN TO GET A LAWYER. CONTACT ME AT 817-851-****.
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Naresh N Zqk

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Verified Reviewer
| map-marker Hyderabad, Telangana

Gear box problem . Irresponsible local sevice center

I bought kubota mu5501 in last year. Since last January onwards I am facing gearbox problem .. i called to local service centre armoor show room. He told me you are not bought from our showroom. I went to jagityal showroom it is so far for me. Still bring machinery items from there. And they armoor people not came for fitting also.. iam demanded for you to give me machinery items at the time of need. They are very irresponsible.. iam the one and only using Kubota in my village rest of all johndeer nearly 60. I hope understand my problem..
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kory s Ygb

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Verified Reviewer
| map-marker Gresham, Oregon

Ordered Grand L 5460 in October 2021. Still have not received.

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Kubota - Ordered Grand L 5460 in October 2021. Still have not received.
Kubota - Ordered Grand L 5460 in October 2021. Still have not received. - Image 2

Hello, I ordered a tractor in October 2021. Kubota did a hard pull on my credit and approved financing.

The dealer is Moen Machinery in Gresham Oregon. The dealer has recently called and said they do not think I will ever receive my tractor. this make absolutely no sense. I would really like to hear from Kubota as to why I would "never" receive the tractor.

I understand supply chain issues but to say never sounds ridiculous. Is there anyone at Kubota holding these dealers accountable? Corporate Kubota customer service has told that they cannot help either. I am blown away here.

Please contact me so we can get this resolved. After waiting 9 months and having my credit pulled and approved, I feel like I at least deserve a follow up and an explanation as to when I can plan to expect for procuring this tractor.

Thank you. I attached my order form from Moen.

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Preferred solution: Deliver product or service ordered

User's recommendation: Kubota Order from Moen Machinery in Gresham Oregon unsuccessful. Make sure you are getting documentation and order updates documented. Over 9 months later Moen is telling me I will never receive my tractor. Kubota customer service offering no help whatsoever.

Jessica A Egf

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Verified Reviewer

Horrific Credit Service - avoid at all costs

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Use anyone but Kubota Credit USA. Never in my life have I been bamboozeled so badly and will DEFINITELY be seeking counsel.

On track to pay off my tractor a year early. Emailed first week of October for payoff, told I had to call. Called for payoff and sent the amount certified funds last week of Octoberthus not paying the usual Oct monthly payment as not to upset the balance. First week of October, an UNANNOUNCED tow truck arrives to take my tractor for being 30 days past due (October)on a tractor paid off earlywith the payoff PENDING.

I almost didnt believe it either. At least six different people at Kubota Credit told me the dealership would have the release form to return my tractor. NO ONE at the dealership had ANY documentation.

Finally took contacting the supervisor of Kubotas loss mitigation department to get anything accomplished. Days and numerous fees later, my tractor is rightfully coming home.but not without an $800 repo bill!!!

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Loss:
$2150
Pros:
  • Good equipment
Cons:
  • Horrific credit service

Preferred solution: Apology

Dale P Tmx

Questions about my account

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No complaints at all. Kubota staff very courteous and professional. Answered all of my questions about my account with accuracy
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Pros:
  • Great outfit

Preferred solution: Nothing

User's recommendation: Great people to work with

Castor Pgu

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Verified Reviewer

Delay of Delivery

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company purchase HYDRA , HYDRA has to be delivered on site location by 10th june 20230, still it not reach by today,even not despatched from dealership, our company now used a rant HYDRA which is charges Rs 10000/ day, it is informed to you due to the delay of delivery which is commited 10th june 2023, dealership must be paid the rent ammount as a penalty
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Preferred solution: penalty

Lee H Aor

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Verified Reviewer

Can't give them my money

Kubota - Can't give them my money
Kubota - Can't give them my money - Image 2
Disinterested sales team. Final worked out a deal I had to call repeated to get just to have them bait and switch at signing
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Preferred solution: Apology

User's recommendation: Do not by in central nc

Ionia Vqd

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Verified Reviewer

The indian country have a Tamilnadu state LC angecy is verry wost deleer and service

Sir. I am ahinbamish.. I by a tractor at 2023 but the tractor wawt just a accident on 30/5/2023 i *** to company the trator but my tractor is not finshed by in a work not a resbonsbilty for this show room for Lc angency i really sad for kubota world my tractor 8/6/2023 is not finshed work i am so sad my work is bending please help me sir
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Preferred solution: Apology

Jamyiah Nwt
map-marker Visakhapatnam, Andhra Pradesh

Problems with my kubota mu4501

Kubota services problems So many problems Service Oil change Spare parts And etc. Our shoreroom is not responding to my compaunts
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User's recommendation: Pls help me